This is not a negative review of Benzdesign Studio. Just sharing our experience with the company and why we dropped them from our shortlist of IDs.
BenzDesign Studio is the very first interior design firm we approached when we decided to start planning for our new home. We were not experienced in any way, we went to them simply because their shop is right at our doorstep.
Our first meeting went well. Johnson, the design consultant, told us he would email us a quotation about a week later. After the meeting, we went home to do research and checked out the company. We were delighted to read many extremely positive reviews from Renotalk Forum.
We waited patiently for Johnson to get back to us. In the meantime, we also shopped around and asked for quotation via Renotalk Forum. Time passed, we were contacted by various ID firms and have even gotten quotations from several of them, except BenzDesign.
Since forummers sang praises fervently of Benson Lo, the owner of BenzDesign Studio. We decided to contact the "Legendary Benson" himself. When I called his handphone, it was picked up by a lady who informed us that Benson was with a customer and she would get him to return my call. So, we waited.
Whenever we walked pass the shop, we would take a curious peep. According to my father-in-law, their business is pretty good. He sees them work until very late every night. They must be very busy. After waiting in vain for the return call from Benson, we sent Johnson a reminder email. The young chap replied promptly, explaining that he had been tied up with several project lately and would get back to us with the renovation quotation.
Another 2 weeks passed, we still hear no news from Johnson. I think it's time to give up on them. Frankly, my husband and I were quite ready to sign with BenzDesign because they were highly raved. Their location is also a very attractive factor. Just imagine, if we were to need rectification for anything during the renovation process, we could just go downstair and pop into their shop anytime. So convenient.
However, our very brief experience with them suggests otherwise. I suppose we can pop into their shop again and demand a quotation but what is the point? If they cannot even deliver a quotation within a reasonable period of time, what can I expect if we were to work together on our home renovation?
Ironically, it seemed that we are more desperate about giving them business than they are to get our business. True but no more. We prefer IDs who value professionalism by delivering what they promised and show sincerity in taking care of their clients.
Bye bye, BenzDesign Studio!
5 comments:
even if you go to a fast food rest u need to queue also moreover a reno studio who is so busy after so may good reviews. If you cannot wait that is your problem. Don't blame others.
Hey, are you someone from Benzdesign? No offence. :)
I am not "blaming" the company or its boss, really. The point about this post is, I am choosing to walk away from this business because I don't feel valued. It's not wrong to exit the fast food restaurant and eat at a quiet coffee shop if I don't like to queue, right? ;)
don't b bothered by that anonymous freak. I faced the same as well. its jz so typical story when a company suddenly become famous, the first to drop is their customer service. I dun expect to b served like king and obviousl underatand I hav to wait. But at least let me know how long I hav to mit or at least hav someone call back of the "legendary" one hav no time.
I am not even expecting to receive call from benson lo. but at least someone. their "call u back" NEVER happen. Once I get tru someone on mobile, the person kept quiet then hang up. few times I call and say I want to make an appt the guy just said we r vert busy now, not just benson lo but all of us hav lots of projects on hand. duh.. I know but when can we mit? 2mths? 3mths? if I can wait I wait lo.. at least I know. next thing the guy just said 5room at least 50-60k then ask me call someone to make appt.
I also rest my case...
I agree with the admin!Sometime I wonder if the good reviews are "good"... because I personally experience it but only me... but a few of my FB friends...
Anonymous 1: How long do you expect somene who is planning for a new home to wait? 2 weeks for me is long enough and they dun even bother to call back. Bye bye for me too.
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